SHIPPING POLICY
At Cougar, we want your order to reach you quickly and in perfect condition.
Order processing and dispatch
Orders are shipped within 24-48 hours after we receive them. Once your order has shipped, you will receive a confirmation with tracking details at the email address or phone number you provided at checkout.
Delivery time
Delivery time depends on your location and the courier service. Estimated delivery is [7-12 business days] from the date of dispatch.
Shipping charges
[Shipping charges, if any, are calculated and shown at checkout. / We offer free shipping on all orders.]
Delayed or missing orders
If you haven’t received your order within the estimated time, please contact us at [email] with your order number and we will look into it right away.
Please note: Make sure your shipping address and phone number are correct. We are not responsible for delays or failed deliveries caused by incorrect information.
RETURN POLICY
We take care to make sure every Cougar product reaches you in good condition.
Eligibility
Returns are accepted only if the product you received is defective. The return request must be made within 7 days of delivery.
How to request a return
- Email us at [email] within 7 days of delivery.
- Include your order number and clear photos or a video showing the defect.
- Our team will review your request and let you know if the return is accepted.
Conditions
- Items must be unused and in their original packaging.
- Returns that are not defective, or that are requested after 7 days, cannot be accepted.
- Products damaged through misuse or normal wear are not eligible.
Once a return is accepted, we will give you instructions on how to send the product back.